Refund policy

Thank you for shopping with Honey Velle. We want you to love your purchase! If you are not entirely satisfied with your order, we are here to help. Please review our return and refund policy below.

1. Return Window

You have 30 days from the date you received your item to request a return or exchange. If 30 days have gone by since your package was delivered, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility Requirements for Returns

To qualify for a successful return, please ensure that your items meet the following conditions:

  • The item must be unused, unwashed, and in the same condition that you received it.

  • It must be in its original packaging with all tags, labels, and protective seals still intact.

  • Items that are damaged, worn, stained, or missing parts due to customer error cannot be accepted for a return.

  • Non-Returnable Items: Final sale items, gift cards, and clearance products are strictly non-returnable.

3. How to Initiate a Return

The Safe Return Process: To start a return, please contact our customer support team directly via email at contact@honeyvelle.com. In your email, please provide your Full Name, Order Number, and the Reason for Return. Our team will respond with your official return authorization and the correct Return Center Address instructions.

4. Refunds & Processing Timeline

Once your return package is delivered to our designated Return Center, it will undergo a standard inspection (usually within 3–5 business days).

  • Approval: If your item is approved, we will process your refund immediately.

  • Payout: The refund amount will automatically be applied to your original method of payment (e.g., credit card, PayPal, etc.). Please note that it may take an additional 5–10 business days for your bank or credit card company to officially post the refund to your account.

  • Shipping Charges: Original shipping fees paid at checkout are non-refundable.

Contact Information

If you have any questions regarding how to return your item or need assistance with your refund, please reach out to us:

  • Customer Support Email: contact@honeyvelle.com

  • Corporate Office: 1418 W Travis St, San Antonio, TX 78207, United States (Admin Office Only – Not a Return Address)